Frequently Asked Questions


The CMS Quality Conference is the premier health care quality conference focused on improving quality, equity, and innovation within the healthcare sector. The conference brings together leaders in the healthcare space to explore and educate how to develop and spread solutions to address America’s most pervasive health system challenges.
Most up-to-date computers and mobile devices, such as laptops, desktops, and handheld tablets, can run the virtual event for you. Once the event platform opens, you will be able to log in and update your profile information in preparation for the event. Please note, the virtual platform is not compatible with Internet Explorer.
  • If connected via a VPN, try disconnecting from the VPN
  • Try refreshing the page once you have made any browser or VPN changes
  • Clear your browser cache and try to reload the page.
  • Clear cache using Chrome
  • Additionally, make sure that cookies are enabled in your browser. Here’s instructions on how to do that:
  • Enable Cookies using Chrome
Before logging into the event platform, click the orange Support button in the bottom right corner. After logging into the event platform, click the Technical Support button in the top navigation bar. A live person will help you troubleshoot your issue.
You will receive a Certificate of Attendance at the conclusion of the conference. You can access your certificate of attendance on the conference website up to one week after the conference ends.
The dress code is business or business casual.
Yes, the meeting rooms are equipped with WIFI for attendees.
The conference app, accessible to all registered in-person and virtual attendees, can be downloaded from the Apple Store for iOS devices like iPhone or any other Apple devices. For Android users, it's available on the Google Play Store. You can find it by searching for vFairs in the app stores. Download the iOS version from the Apple Store, and the Android version from the Google Play Store.

The conference app encompasses the entire program agenda plus additional features such as Director’s Corner, Attendees, Speakers, Resources, Gallery Walk, Community Wall, Lounge, and technical support. While most areas of the hotel will have free Wi-Fi, please note that the speed might fluctuate due to the high volume of users.
Make the most of your time in Baltimore with Visit Baltimore! This complimentary web site will guide you to restaurants, attractions, and retailers in town to help make your stay in the city as memorable as possible.
Centers for Medicare and Medicaid Coordinators (CORs) are eligible to receive 16 Continuing Learning Points (CLPs) upon successful registration for the conference through both the Learning Management System (LMS) and the 2024 CMS Quality Conference website.
To complete your registration, please utilize the designated LMS registration links based on your chosen conference attendance format:
In-Person Session
Virtual Session
The 2024 CMS Quality Conference is scheduled for April 8 - 10, 2024. It is a hybrid format, offering attendees the option to participate in person at the Hilton Baltimore Inner Harbor, 401 West Pratt Street, Baltimore, Maryland 21201, or to engage virtually.
There are several convenient transportation and parking options available for the 2024 CMS Quality Conference at the Hilton Baltimore Inner Harbor. If you are arriving by car, the hotel offers on-site parking for a fee of $36/day. There are also nearby public parking facilities. For those using public transportation, the hotel is easily accessible from Baltimore's Penn Station, which connects to Amtrak and local transit services. Additionally, there are taxis and rideshare services. For attendees arriving by air, Baltimore/Washington International Thurgood Marshall Airport is the closest airport. The central location of the Hilton Baltimore Inner Harbor ensures that you have various transportation choices to make your journey to and from the event convenient.
Traveltrust, an experienced travel management company, offers a dedicated service to assist attendees of the 2024 CMS Quality Conference in making their travel arrangements for the event in Baltimore, MD. They can assist you with flight cancellations, delays, and other travel-related issues for a service fee of $35 per transaction, exclusive of airfare cost. You may opt to use their service by completing and submitting the flight registration form via the following link:

TravelTrust Reservations
Dining, Parking and Getting Around
From mouthwatering seafood to the diverse array of international cuisines, Baltimore's restaurants offer something for every palate. Click here to explore dining options.
Conference attendees can take advantage of convenient parking options, including the hotel on-site garage and nearby facilities.

Spot Hero – an alternative to hotel parking
Motorcoach Parking
Convenient transportation options, including well-connected public transit and rideshare services, make getting around Baltimore a breeze. Click the links below to find out more about the transportation options.

Airport Transportation
Southwest Business Meetings -Potential discounts on airfare
Charm City Circulator | Baltimore City Department of Transportation -This is a FREE bus that has (4) routes going N/S/E/W to many of our great neighborhoods and a few landmarks!
Baltimore Water Taxi (seasonal)
You can register for the 2024 CMS Quality Conference by clicking the REGISTRATION button at the top of the conference website. This process will register you with your email address. If your registration was successful, you will see a “Thank You” page and receive a confirmation email with additional information regarding your in-person or virtual attendance.
The 2024 CMS Quality Conference is free of charge for all attendees (in-person and virtual). You will need to have a reliable internet connection and a compatible device to access the virtual platform.
No, you cannot share your virtual conference login information with other members of your team. Your login information is unique to you and allows you to access all the features and benefits of the virtual conference. Sharing your login information may result in losing access to the virtual platform or violating the terms and conditions of the conference.
Name badges may be picked up at the Registration Desk located outside of the Francis Scott Key Grand Ballroom on the 2nd floor of the Hotel.
Yes. You may register onsite at the Registration Desk located outside of the Francis Scott Key Grand Ballroom on the 2nd floor of the Hotel.
Yes, you can edit your profile by going to this link. Enter your registered email address and click edit profile to edit your responses.
The agenda will be available in the coming weeks – once it becomes available, you will be notified via email.
For an overview of the topics and sessions offered, please refer to the Agenda page.
Yes, virtual attendees can ask questions during the live sessions by using the chat or Q&A feature on the virtual platform and mobile app. You will also be able to interact with other attendees, speakers, and exhibitors by using the networking lounge, matchmaking tool, or social media feeds on the virtual platform. There will be opportunities for Q&A in all the in-person sessions.
Yes, there will be multiple concurrent in-person sessions going on during each day of the conference. You can choose which session(s) you want to attend based on your interests and availability. Virtual attendees will be able to view live streaming of the plenary sessions and certain pre-recorded breakout sessions.
In-person attendees will have the opportunity to attend as many sessions as they would like. Virtual attendees will have access to the live-stream Plenary Sessions each day and a limited number of pre-recorded sessions.
Yes, there will be both an in-person and a virtual Gallery Walk where you can view posters submitted by researchers, practitioners, and innovators in health care quality improvement. You can browse through various categories of posters, view abstracts and full posters, and contact poster authors for more information or feedback.
  • All live Plenary Sessions
  • A selection of live breakout sessions
  • A selection of pre-recorded breakout sessions
  • Director’s Corner Sessions
  • Listening Sessions
  • Virtual Gallery Walk (Posters)
  • Virtual Networking Lounge
  • Virtual Scavenger Hunt
Presentation slides will be made available on the Conference website at the conclusion of the event.